Meeting Federal Cybersecurity Mandates Requires AI/ML-Driven Big Data Analytics

From an overabundance of data to resource and skills gaps, Federal cybersecurity teams are facing an uphill battle to achieve Federal mandates and secure systems against growing and evolving cyber threats. Emerging technologies, including artificial intelligence (AI) and machine learning (ML), can help technology leaders do more with less by analyzing large datasets and spotting unusual activity faster. Adding automated responses can deliver real-time security at scale, stopping threats before d

Improving the Government Customer Experience With Enterprise Service Management – MeriTalk State & Local

Customer service and the user experience includes internal clients. From managing requests to improving information flow, departments outside of the technology organization struggle with keeping track of an increasing avalanche of email inquiries, work orders, status reports, and data updates. MeriTalk sat down with Andrew Graf, chief product officer at TeamDynamix, an IT service management and integration platform-as-a-service software solutions provider, to discuss how enterprise service manag